Dear Khun Savija
Member ID:20001100
Greeting From Virgin Active Empire Tower !
Regard to your conversation with Khun Xin (our customer service) today, that we received your inquiry about membership freezing. Please let me clarify the freezing process.
Members should inform the club at least 3 days before direct debit date.
The attachment with this email is the Direct Debit (DD) Calendar, which shows dates in yellow and red.
The direct debit dates are Thursdays, on the yellow dates.
Sundays on red dates of each Direct Debit are the last day that members can inform about freezing, cancelling or adding more on their membership account.
Our headquarter in Australia will take the report after the red day, which means that any change after the red day will be effective on the direct debit after next.
If you have any further inquiries, please don’t hesitate to contact us.
Have a good day
Best Regards,
Dear Khun Savija
Member ID:20001100
Greeting From Virgin Active Empire Tower !
Regard to your conversation with Khun Xin (our customer service) today, that we received your inquiry about membership freezing. Please let me clarify the freezing process.
Members should inform the club at least 3 days before direct debit date.
The attachment with this email is the Direct Debit (DD) Calendar, which shows dates in yellow and red.
The direct debit dates are Thursdays, on the yellow dates.
Sundays on red dates of each Direct Debit are the last day that members can inform about freezing, cancelling or adding more on their membership account.
Our headquarter in Australia will take the report after the red day, which means that any change after the red day will be effective on the direct debit after next.
If you have any further inquiries, please don’t hesitate to contact us.
Have a good day
Best Regards,
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