Included, but not immediately recognizable in the third level, are some supervisors and middle managers. They are not immediately recognizable because, during the initial communications, meetings, and training about WCE, they are all shaking their heads, saying "yes, yes, we as a company need to do this." Unfortunately, when they get back to their work area or out on the factory floor, they revert to their "command and control" style of supervision (which management probably taught them years ago) and now it's "no. no, just do as I've always told you to do.