member responsible for each delivery. At least one method of delivery per audience must enable two-way communication. Improvement was noted in the subsequent EO Survey, and it has become the norm for communication. A list of the various types of communication is shown in Figure 1.1-2.
New in 2012 was an industry-wide online Q&A forum called InterConnect developed by Collin and other U.S.-based EIC member companies. This forum is monitored as needed or a minimum of quarterly by rotating members of the LT. When appropriate, Collin responds to the questions to share its organizational knowledge.