1. Why do you think National Retail Ltd have their performance appraisal system? What do you think they think it will achieve for company performance? How do you think branch staff feel about performance appraisal?
2. How would you suggest National Retail Ltd Branch Managers measure the productivity of each of their employees?
3. Do you think the target performance objectives are a fair way to assess the performance of branch managers? What changes, if any, would you suggest to the National Retail Ltd executive team which might overcome the branch manager’s criticisms?
4. What other performance appraisal methods could branch managers use to encourage staff to help meet the performance targets for their stores?