Bases for segmenting Consumer Markets
Market segmentation divides a market into well-defined slices. A market segment consists of a group of customers who share a similar set of needs and wants. The marketer's task is to identify the appropriate number and nature of market segments and decide which one(s) to target.
We use two broad groups of variables to segment consumer markets. Some researchers try to define segments by looking at descriptive characteristics: geographic, demographic, and psychographic. Then they examine whether these customer segments exhibit different needs or product responses. For example, they might examine the differing attitudes of"professionals, "blue collars and other groups toward, say, "safety" as a product benefit.
other researchers try to define segments by looking at behavioral considerations, such as consumer responses to benefits,usage occasions, or brands. The researcher then sees whether different characteristics are associated with each consumer-reponse sement. For example, do people who want "quality" rather than "low price in an automobile differ in their geographic, demographic, and psychographic makeup?
Regardless of which of segmentation scheme we use, the key is adjusting the marketing program to recognize customer differences. The major segmentation variables-geographic, demographic, psychographic, and behavioral segmentation-are summarized in Table 8.1.
Bases for segmenting Consumer Markets Market segmentation divides a market into well-defined slices. A market segment consists of a group of customers who share a similar set of needs and wants. The marketer's task is to identify the appropriate number and nature of market segments and decide which one(s) to target. We use two broad groups of variables to segment consumer markets. Some researchers try to define segments by looking at descriptive characteristics: geographic, demographic, and psychographic. Then they examine whether these customer segments exhibit different needs or product responses. For example, they might examine the differing attitudes of"professionals, "blue collars and other groups toward, say, "safety" as a product benefit. other researchers try to define segments by looking at behavioral considerations, such as consumer responses to benefits,usage occasions, or brands. The researcher then sees whether different characteristics are associated with each consumer-reponse sement. For example, do people who want "quality" rather than "low price in an automobile differ in their geographic, demographic, and psychographic makeup? Regardless of which of segmentation scheme we use, the key is adjusting the marketing program to recognize customer differences. The major segmentation variables-geographic, demographic, psychographic, and behavioral segmentation-are summarized in Table 8.1.
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