Thank you for reaching out to us here at Electronic Arts.
I have submitted your refund to be processed. Please know that it may take 5-10 business days for your refund to reflect on your billing statement, depending on your bank's processing times.
If you would like to check on the status of your case, you can do so by logging in to help.ea.com, going in the Accounts menu in the top left corner, then selecting "My conversations".