After a brief introduction that describes the adoption of electronic services in individuals’ daily routine and the need for quality management, this article defines in its second chapter terms and concepts that are part of the Quality Management Framework. Then, the third chapter describes what e-services are, how they are classified and also their benefits to the user followed in the forth chapter by definition of means to evaluate and metrics to measure the quality of e-services. In the end, this article states the benefits of e-services, the need for e service quality management and unveils future development initiatives in domain.