Thank you for your email and getting the tools out as soon as possible. Our disappointment is only that the tools were sent economy with an arrival of August 24th. We needed the tools urgently for customer trials and receiving them at the end of August will mean we miss the trials. The Crab season is in full packing mode here in USA and this delay causes us to loose business. We can discuss more on our visit next week how to best work together to meet the customer needs.