The location in google map isn't accurate while the hotel is very difficult to find. We were lost in no where and the staffs were totally useless at guiding direction via telephone. - When we arrived, they processed the checked in and I did unpacked everything. An hour later the staff came knock on our door to tell us to switch the room since they processed us to the wrong rooms and these 2 rooms belong to other guest. They said they will compensate as a late check out the next day but that's totally not worth it when we have to pack everything again! - I complained so they said they would send complimentary wine, and spa discount. I said I don't want to use the spa so it should be like complimentary dinner and they tried to negotiate that if we got dinner we shouldn't get a bottle of wine. I mean, the guests' impression and just a bottle of wine, you did have guts to negotiate. - All in all, no service nor sense of common. The staffs were unable to deal with situation with proper behavior where the hotel manager left in the middle of the day and was not there. Even if we met him again the next day, he didn't even apologize.