Unless you are catching a connecting flight, your first stop after arrival will be passport control. Please note if you are arriving In Terminal 5B and Terminal 5C, you will need to take the transit train.
What to do at the border
There are two queues at passport control – one for European Union (EU)*, European Economic Area (EEA), British and Swiss nationals, and a second for all other nationalities.
At the passport desk a Border Force officer will ask to see your passport or travel document and any supporting documentation necessary for your visit. Your passport must be valid for the whole of your stay.
For information about entry requirements into the United Kingdom, visit the Border Force website.
With tougher checks now in place at the border, you may have to wait a little longer to get into the United Kingdom, especially at peak times.