Lessons Learned
In the final analysis, the EPM group's test item evaluation restored confidence in both the Health, Safety, and Environmental Management Institute's testing practices, as well as those of the Center for Continuing Education.
The group's work helped the HSEM Institute in many ways. Union concerns were successfully addressed. In-class instructor evaluations of the delivery of the course material, which were already part of the review process for HSEM instructors, also were augmented to provide more measures of instructor quality.