So, I like to summary the cause is came from
1. Our team did not read and concentrate all e-mail communication
2. There are no verbal communication between FW and AIR team for significant change especially on critical period, I mean holiday and nearby office close time (Saturday, 25 @4.47 PM)
3. Mail subject not highlight for the instruction change (refer to 3rd mail subject shipment Air & Sea & TRUCK (IM & PE ) >> Eta STT-C 27 Oct 2014)
For countermeasure, I will educate our team to pay more attention in the e-mail, but please support for verbal communication especially for significant change and critical period
Best regards
Ake