We are in your hotel WATERFORD. We arrive yesterday and we pay for a "deluxe" room. We expect a really good hotel and instead of that, we have a really disgusting room. I can send you pictures of it: there traces on the wall everywhere, no hot water in the shower and the toilets are broken, there is water everywhere. Wifi doenst work. Flush of the toilet is broken .
On your website, there is written that there is swimming pool, we arrive : NO SWIMMING POOL. Moreover there is anthill in our room, it is really really disgusting.We Went this night to complain, a guard came in our room and said that maybe we can change room but there was no room available for us.He said that we have to come to complain an other time today and that what we have done.
I traveled a lot thanks to my father, and went in many hotel, i never see something like that. We can't speak to a manager and you let us in this disgusting room.
We want to be refund. Even if it is written not refundable on our paper, it was also not written that there was anthill or that the room was disgusting on booking.
Please answer me as soon as possible
Lise Coperchini