1. H.N. 02-15-017157 Mr. Zian Zhao is a patient at the BPH, confirmed by the registration officer at the BPH.”
It is correct that he was a BPH patient. However, BPH never requested translation help from BHQ. It was the BHQ supervisor that called to the patient and had their own Chinese translator on the line. As we never requested the translation service we should not pay for it either.