What Is Quality?
The International Organization for Standardization (ISO) defines quality as “the degree to which a set of inherent characteristics fulfill requirements” (ISO9000:2000)
Other experts define quality based on conformance to requirements and fitness for use.
Conformance to requirements means that the project’s processes and products meet written specifications
Fitness for usemeans that a product can be used as it was intended
The customerultimately decides that the quality level is acceptable