4.6 IT-Usage: From Informatization towards Automatization
Due to the fact that this paper focuses on the local branch in Uppsala (number 31), there was no
possibility to gather information or interviews with other units. Therefore, the numeric
differences of the whole organization are just explained briefly in this paper with the main focus
on department 31. Table 2 shows how the implementation of the “Guidance” system has affected
costs and time spent on cases of stolen bike claims. The green color presents very well
performing departments within one column. The closer a unit comes to red, the lower the
performance.