Hi mam_tana,
The seller has responded to you and offered another solution to solve this issue.
Seller's message:
""Really sorry to hear that you haven't received the item yet. It is ok to refund you in advance. By the way, hope you can repay for it after you receive the item and send a message to tell us. ok? We are looking forward to hear from you soon. Really sorry to take the inconvenience to you. Any question, please feel free to contact me. We will do our best to serve you. Have a nice day. Best regards," "
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this request in the Resolution Center.