23 http://www.ilo.org/public/english/support/lib/resource/subject/csr.htm.
24 This is evidenced by the presence of formal people management strategies, detailed policies and
procedures for HRM, global training and development schemes, staff councils, employee
satisfaction surveys, employee award schemes, employee bonus schemes, etc. In addition a number
of the international hotel chains have won personnel management awards from independent bodies,
e.g. “The Sunday Times 100 Best Companies to Work For”
http://www.timesonline.co.uk/tol/life_and_style/career_and_jobs/best_100_companies/best_100_ta
bles/.
25 Through, for example, global employee satisfaction surveys, company-wide employee award
schemes, and talent development programmes.
26 Corporate Responsibility in the hospitality sector: pain or gain?, PricewaterhouseCoopers (PwC).
PwC Hospitality Directions, Europe Edition, Issue 13, 2006.
27 Gare Smith and Dan Feldman, 2003. Company Codes of Conduct and International Standards:
An Analytical Comparison. World Bank Group Corporate Social Responsibility Practice.
Washington, DC: International Bank for Reconstruction and Development/The World Bank.
28 IUF, private communication.
29 For example Tourism Concern, http://www.tourismconcern.org.uk.
30 For example, presentation by Elizabeth Tinoco, Chief, Sectoral Activities Branch ILO,