Our records indicate that your direct debit detail is invalid. We have not received a response to our previous communication sent to you to update your direct debit details.
Please contact our Customer Service team on 1300791970 to update your direct debit details.
Should we not receive updated direct debit details within 5 Business Days, WINenergy will cancel and remove the direct debit information from your account and amend your rate profile accordingly.
The pay on time discount will only be applied to your account if payment is received by the due date as listed on the invoice. Alternative payment options are listed on our invoice.
Please contact our Customer Service team on 1300791970 should you have any further questions.
Thank you