Given that liaisons are juggling so many responsibilities, it’s not uncommon for liaisons to engage in trade-offs to complete a task or project component. In some cases, trade-offs create a chain reaction that turn liaisons into bottlenecks. They may become “order takers” rather than “order shapers.” - See more at: http://www.baselinemag.com/c/a/IT-Management/Perfecting-the-ITBusiness-Partnership-330416#sthash.3xH7TSg0.dpuf