Value-creating assets are recognised as critical in today’s tourism management field. However, empirical
research to date has not yet developed a useful conceptual framework for managing and marketing such
assets. This paper presents service-dominant logic (S-D Logic) as a framework for advancing our
understanding of intangible assets within the hotel industry. The research used S-D Logic to analyse
intellectual capital (IC) disclosures of 20 publicly-listed European and US hotels. Results showed hotels
acknowledge IC assets; in particular, the value embedded in their brands. However, the hotel companies’
disclosures on generic items of Guest and Employees indicate they are overlooking the capacity for valuecreation
from such IC. This research, which makes a unique contribution by applying S-D Logic to
examine hotel IC disclosures, recommends developing more sophisticated constructs for effective
management of hotels’ intangible assets. Finally, the S-D Logic framework has potential application in
other areas of tourism management.