5. According to your last email, we agree with you and admit for the delay appeared because of Flow Chart. The first Flowchart (unrevised) is the same one that we give to another customer for custom clearance Japan importation which is their port never had any problem.
But in this case, it really happen because of inspector’s strict which we can’t control.
And we willingly to help you revised the document for the inspector requirement even if there had several time but we hereby confirm that we trying to help you clearing all the produce as soon as possible. We have to apologize for replied information or email lately that because of their have so many approval from person in charge and that is my mistake to not inform you during our approval process.
For the compensation, would you please inform us again after you can clear all the product? And we will discuss about your expends from custom office storage charge.