The Strategic supplier management process determines which IT suppliers are the most suitable ones
to contribute the resources and expertise required for the information provisioning. In addition, this
process determines the roles and responsibilities required by the IT suppliers that are chosen.
Arrangements are made in this respect with the suppliers and are monitored as part of the process of
managing suppliers. These arrangements, which cover matters relating to the suppliers, constitute the
framework for the agreements governing service-related issues, which are managed as part of the
process of contract management. Master and outsourcing contracts are examples of agreements
made as part of this process.