I’m really sorry for the problems you have faced with our machine till now.
I want to assure you that we are watching all the issues carefully and in collaboration with our partner company in Thailand, Krasstec,
we are going to solve all issues the soonest.
As far as I understand the problem of the back gauge has not arrived again after my last visit to your company.
Concerning the oil leakage , the service engineer of Krasstec will visit you tomorrow so to check and service the machine. Most probably
won’t be something serious. Anyhow we are waiting for his report and we are ready to act fast.
Thank you very much for your kind understanding.