Description:
- Defining quality standards and ensuring that all deliverables are of highquality and meet client needs.- Interact with the department heads/ leads to understand the existingprocess and document the same.- Set and document workflow/ procedures for all departments.- Ensure all reports to projects (internal or client) are escalated to theconcerned head or training arranged for the quality team.- Monitor effectiveness of the Quality Assurance process/ workflow- According to the skill-sets required for all members of the qualityassurance team on the basis of the needs in the core offerings arrangetrainings or refreshers.- Perform annual performance review for all process.