Dear P’Jack,
Claim have re-investigate on this incident and confirm that the outsource survey has followed all the claim procedure correctly and has in fact issued the evidences for the Veriyah as attached in the email file.
We have contacted Viriyah as well to find out more on why Viriyah has sued our insured when we have already issue the evidence. We will request Veriyah to withdraw the case and demand the formal apology letter to AIG and our insured on this case.
Best regards,