motivating teams and individuals to work effectively:
– defining clear and challenging goals with teams and individuals;
– building team commitment and a positive emotional tone or climate,
articulating that both staff and service users are valued, and attending to
staff well-being;
– encouraging high staff involvement and engagement;
– providing and operating meaningful design for the organizations, sub-units
and individual jobs, with the underpinning of human resource management
(HRM) that provides relevant staff development and reward;
– focusing on managing and improving performance rather than merely
reporting it; and
– listening to staff and responding to their voice, validating and engaging
with difficulties evoked by the experience of delivering care, rather than
suppress or deny them.