including placing
t the customer residence, delivery personnel must complete tasks specified on a checklist , including placing the furniture exactly where the customer want it that itmes such as recliners are in working order , demonstrating
customer can request a guaranteed two-hour delivery window. delivery personnel call the day prior to the schedule delivery to remind the customer of the time and to confirm that someone will be home.
for customer delivery the store rents professional-looking uniforms for its delivery personnel. the delivery equipment is well-maintained , clean , and reliable . trucks are cleaned every day and repainted frequently . the trucks are on a tight maintenance schedule schedule in order to maximize reliability