When guest came to complain about the room at the lobby. I learned from Khun Sunny. How can we help the guest. I will learn in process of doing. Because sometimes I'm working afternoonin which there are a lot of problems and my boss is busy and will solve the problem, such as in case of the guest have problem with the smell in the room. the first thing I will send the housekeeping staff to check and get rid of the smell, During which time i check room availability of the system. If we can't get rid of smell. I moved guest to another room