Digital products with informative and educational purposes are targeted
for health professionals and health consumers. In demanding innovation
areas, process- and product-related quality categories are easily the
aspects requiring the most concentration in the design process. Customer
quality typically receives adequate emphasis in well targeted applications.
Technology acceptance models explain the adoption process for
innovations, and in the health sector, several theories complement these
models. A closer look reveals that many of the identified attributes
connected to adoption intensity refer to different aspects of quality. Thus,
versatile quality thinking at the early design phase may ease the adoption
and diffusion processes for innovations. This study examines the
prerequisites for the adoption and diffusion of educational eHealth from
the viewpoint of quality and design. An explorative and critical versatile
literature review that connects technology adoption, eHealth, and quality
attributes sheds light on this dilemma. A pragmatic approach integrates
sector-related design challenges and connected theoretical aspects,
offering catalytic validity value for design efforts.