have all that stuff happening. So people I
think, the citizens are starting to expect people
to do that, they expect government to do
that. So it is a bit of an education process.
Provide people with the information and
they react to the information. Now you provide
it they expect it, and then they are seeing
how much better it could be too. And they
give you feedback, so it is an iterative process.
(Office auditor, January 1998)