On Etsy, buyers have a limited time frame to open a case if they have a problem with their order.
If you don't see the Report an issue with this order link for the order on your Purchases & Reviews page, it may be too early or too late to file a case.
You can determine the date a transaction is eligible for a case by calculating the order's processing time plus the estimated shipping time.
A processing time is the length of time between when an item is ordered and when it ships. Sellers can add custom processing times to their listings to help give you a clear expectation of when they'll ship your items. If a seller doesn’t add their own processing time the order automatically is given a 5-weekday processing time.