Satisfaction from the 3PLs in transportation
In this survey respondents are asked to evaluate in a 1-7 scale the first three 3PL firms
that they outsource their transportation activities to, in terms of their satisfaction in a
1-7 Likert scale.
As can be seen from Table VIII, the respondents of our questionnaire are satisfied
with their first and second 3PL firms but they are not satisfied with the third 3PL firm.
One possible reason for this is that the second and third 3PL firms are used in cases
of emergencies and in unplanned situations. The most outsourced 3PL firm is
recommended without doubt while others are not. The satisfaction level from the third
most used 3PL firm is significantly different from the first and second. The
respondents do not recommend them to other manufacturers.