Enterprise risk management
Zurich uses a comprehensive risk management framework throughout the Group.
In 2014, the Group focused on signifiant fiancial
reporting controls, and operational key controls for
underwriting and claims.
Internal reporting was enriched by including in-depth
risk insights into topics such as operational risk and
corporate responsibility.
We expanded our training program to support
local risk management teams, especially in the areas
of quantifying operational risk, implementing
controls, and complying with developing regulatory
requirements