Hello Thippawan,
Thank you for contacting us.
I am sorry to inform you that we are not able to locate your account to
resolve your issue.
I request you to respond with the following information to better assist
you:
Primary Domain Name:
Account Holder Name:
Primary Email Address:
Can you please provide the last 4 digits of the credit card OR the most
recent Paypal Payment Transaction ID depending on your method of payment?
We apologize for any inconvenience as this is to ensure the security of the
account in question.
Please elaborate the issue which you are facing so that we can assist you
better.