The area influenced by the largest number of management techniques was management as a whole, followed by
customer relationship, structure and work allocation, and the result control system.
The results of the interviews reflected greater use of LO features than BPR. Although the management practices
of different organizations contained more peculiarity than similarities, employees' methods of bringing and sharing new information were repeatedly described:: "... if some body goes to develop him/herself outside Estonia, then there
is no sense in sending the big company. The person returns and offers a half-day or whole day internal training
seminar; he/she speaks about what he/she saw, heard and learnd A further common learning method that is
practiced is the following:"the development staff havert days where they are informed about new technologies
and a so-called camp or code is created, where the new information can be practiced together and they can see what is going in the word.
Some of the interviewees did describe BPR as outsourcing some services or creating an essentially different
structure. It has been dealing more with resizing management or replacing some key persons. In practice, however,it has been important reengineeing:"...when i came here two and half year ago, i overtuened this organization's
structure/.../ this has led to important changes twice some fields were dislodged or working tasks were rearranged.
The area influenced by the largest number of management techniques was management as a whole, followed bycustomer relationship, structure and work allocation, and the result control system.The results of the interviews reflected greater use of LO features than BPR. Although the management practicesof different organizations contained more peculiarity than similarities, employees' methods of bringing and sharing new information were repeatedly described:: "... if some body goes to develop him/herself outside Estonia, then thereis no sense in sending the big company. The person returns and offers a half-day or whole day internal trainingseminar; he/she speaks about what he/she saw, heard and learnd A further common learning method that ispracticed is the following:"the development staff havert days where they are informed about new technologiesand a so-called camp or code is created, where the new information can be practiced together and they can see what is going in the word.Some of the interviewees did describe BPR as outsourcing some services or creating an essentially differentstructure. It has been dealing more with resizing management or replacing some key persons. In practice, however,it has been important reengineeing:"...when i came here two and half year ago, i overtuened this organization'sstructure/.../ this has led to important changes twice some fields were dislodged or working tasks were rearranged.
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