A
You call someone (Mr./Ms. ____) who works at _____ company.
B
You are the receptionist. Answer the phone.
Ring the phone. Give the company name. Offer to help.
Say your name. Ask to speak to Mr./Ms. _______________
Ask Student A to wait.
Tell A that Mr./Ms. __________ is (not there – give reason).
Offer to take a message.
Accept the offer to leave a message.
Ask for Mr./Ms. ____________ to call you.
Tell A you cannot hear the name. Ask A to speak
again/loudly/slowly.
Say your name again/loudly/slowly.
Ask for A’s phone number.
Tell your phone number
Repeat the name and phone number
Respond.
Thank the caller.
Thank the receiver and end the call.