CLIENT SERVICES
FAQ
DELIVERY AND RETURNS
DELIVERY METHODS
Orders may take 24 to 36 hours to process. Once your order has shipped you will receive a shipping confirmation email. You can track your order via the shipping confirmation email or your MyLV account.
Shipping fees:
The following processing and delivery costs are for merchandise pictured and described on us.louisvuitton.com; Costs are calculated according to the total cost of the merchandise in your order. All prices reflect U.S. currency.
For all orders under $3,000, standard shipping is complimentary, express shipping is $25, overnight is $35. For all orders $3,000 and above, all shipping options are complimentary. For all Same Day delivery orders, shipping is $40. For Click & Collect orders, shipping is complimentary.
Mon Monogram and Mon Damier Graphite products are delivered with complimentary shipping. Please allow up to 8 weeks for delivery. For made to order items, please allow up to 3 weeks for delivery.
Signature Required:
Due to the high value of our products there will be a signature required on all shipments above $50 regardless of service type.
Standard Delivery:
Standard delivery orders should arrive in 3 - 5 business days from the time you receive the shipping confirmation email. Orders will be shipped using UPS Ground. If a standard order is placed over the weekend, the earliest it will ship is Monday. For Mon Monogram and Mon Damier Graphite orders, please allow up to 8 weeks for delivery. For made to order items, please allow up to 3 weeks for delivery.
Express Delivery:
Express orders placed by 3pm (EST) Monday – Friday or by 12pm (EST) Saturday, should arrive in 2 business days, unless additional validation is required. Express orders placed on Sunday will be processed the following business day. Orders will be shipped using UPS 2nd Day Air. Please note that some zip codes are not available for this service. Express delivery is not available for Mon Monogram, Mon Damier Graphite or made to order items.
Overnight Delivery:
Overnight orders placed by 3pm (EST) Monday – Friday or by 12pm (EST) Saturday should arrive the following business day, unless additional validation is required. Overnight orders placed on Sunday will be processed the following business day. Orders will be shipped using UPS Next Day Air. Please note that some zip codes are not available for this service. Overnight delivery is not available for Mon Monogram, Mon Damier Graphite or made to order items.
Same Day Delivery:
For a limited time, Same Day delivery is available to select Manhattan and Brooklyn, New York zip codes. Please enter your zip code at checkout to confirm eligibility.
Same Day delivery orders placed by 1pm (EST) Monday – Friday, will be delivered between 7pm-9pm, unless additional validation is required. Same Day Delivery orders placed after the cutoff, on weekends or Holidays will be processed the following business day. Due to the high value of our products there will be a signature required on all Same Day Delivery orders. You will be notified via email when your order is out for delivery. Same Day delivery is not available for Mon Monogram, Mon Damier Graphite or made to order items.
Collect in Store:
Have your order delivered to the store of your choice, now available in select stores.
Collect in Store orders placed by 3pm (EST) Monday – Friday or by 12pm (EST) Saturday, will be delivered to the store of your choice in 2 business days, unless additional validation is required. Collect in Store orders placed on Sunday will be processed the following business day. You will be notified via email and SMS when your order is ready for collection.
Please be prepared to present the following when picking up your order: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; and (C) the order confirmation email.
If you send an authorized representative to pick up your order, they will be required to present the following: (A) your original method of payment or Paypal confirmation email; (B) your government issued photo identification; (C) your order confirmation email; (D) a government issued photo identification for the person named in your authorization letter.
Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalized and Mon Monogram and Mon Damier Graphite items).
Alaska and Hawaii Delivery:
If you select ground shipping, your order should arrive in approximately 5-7 business days from time you receive the shipping confirmation email, however, remote addresses may require additional delivery time. For expedited delivery, we recommend you select Express or Overnight Shipping.