You’ve never previously been involved in building work of this magnitude. Many of QE’s claims for extra payment seem grossly exaggerated. Others seem to be very expensive. Their workmen often finished work at 3.30pm and their visits were sometimes sporadic without any explanation. When they did work they generally seemed to work well. However, you feel that you are being charged for QE’s inability to properly manage the men and the extra costs arising from these inefficiencies.