First of all, Khun Korn our FOM approached to solved the problems and tried to explain what happened but seem guests very angry on that time and doesn’t listening any explanations. He later sent the matter to a supervisor, RDM and RDM is assisted by the guests talking and apologized about what happened. And the problems have been resolved by providing the guidelines, explain to them the way to prevent the problems and promised it will not occurring again in the resort. In the end guest was offers compensation a Spa treatment for 2 person, which the clients appreciated and say thank you for our apologise.