developing the already established franchisees [3]. Thus, the
increase in the failure rate of franchisor is due to the
dissatisfaction amongst the franchise holders. Despite
franchisee satisfaction is related to franchisee buying
behavior, there have been limited attempts to evaluate
empirically the factors which contribute to a satisfactory
franchise relationship, particularly from the perspective of
franchisees and identifies the final stage of the buying
process [4]. Therefore, franchisee satisfaction as the biggest
predictor of whether a franchisee will recommend their
franchisor to a prospective franchisee that is their level of
satisfaction with their performance [5]. Thus, this study
proposed that relationship marketing contributes positively to
franchisors’ performance. Furthermore, this study tests the
mediating effect of perceived franchisor support on the
relationship between relationship marketing and franchisors’
performance. The results show the strong relationship
between the franchisor marketing strategy variables and
franchisors’ performance of which is perceived by franchisee
satisfaction. The findings are meaningful and useful to small
and medium enterprises involved in franchise businesses.
These are important and critical knowledge to the success of
franchise
developing the already established franchisees [3]. Thus, the
increase in the failure rate of franchisor is due to the
dissatisfaction amongst the franchise holders. Despite
franchisee satisfaction is related to franchisee buying
behavior, there have been limited attempts to evaluate
empirically the factors which contribute to a satisfactory
franchise relationship, particularly from the perspective of
franchisees and identifies the final stage of the buying
process [4]. Therefore, franchisee satisfaction as the biggest
predictor of whether a franchisee will recommend their
franchisor to a prospective franchisee that is their level of
satisfaction with their performance [5]. Thus, this study
proposed that relationship marketing contributes positively to
franchisors’ performance. Furthermore, this study tests the
mediating effect of perceived franchisor support on the
relationship between relationship marketing and franchisors’
performance. The results show the strong relationship
between the franchisor marketing strategy variables and
franchisors’ performance of which is perceived by franchisee
satisfaction. The findings are meaningful and useful to small
and medium enterprises involved in franchise businesses.
These are important and critical knowledge to the success of
franchise
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