Guest applied to hotline and was complain about SPA what she bought from hotel guide Oleksandr. Date of tour 14.01.2016, name SUKKO SPA. The guide explain that it will be oil massage with aroma, but at the result, the guest first went to sauna, after shower, and 15 min waited when she can go to massage. Guest was waited in outside. After that the staff gave to the guest fill the form, where she want that they will make massage, back side, or head, or legs, etc.... Guest choose head and shoulders. At the result they made a massage only for legs around 1 hour. So why they ask to fill this form, if they did not listen and did not make it!!!! After massage they did not offer for us one cup of tea or some drink. Guest absolutely unsatisfied with service and ask to provide compensation.
Guest applied to hotline and was complain about SPA what she bought from hotel guide Oleksandr. Date of tour 14.01.2016, name SUKKO SPA. The guide explain that it will be oil massage with aroma, but at the result, the guest first went to sauna, after shower, and 15 min waited when she can go to massage. Guest was waited in outside. After that the staff gave to the guest fill the form, where she want that they will make massage, back side, or head, or legs, etc.... Guest choose head and shoulders. At the result they made a massage only for legs around 1 hour. So why they ask to fill this form, if they did not listen and did not make it!!!! After massage they did not offer for us one cup of tea or some drink. Guest absolutely unsatisfied with service and ask to provide compensation.
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