Verma [20] viewed conflict from human relations perspective and concluded that conflict is unavoidable as it is a natural phenomenon in any organization and its response determines whether the result will be positive or negative. VII. CONCEPTUAL FRAMEWORK Conflict emerges in an organization when an individual perceives that his goals are threatened or hindered by the activities of another person. Schramm-Nielsen [21] defines a conflict as a state of serious disagreement and argument about something perceived to be important by at least one of the parties involved while Azamosa [22] says industrial conflict involves the total range of behaviour and attitudes that is in opposition between individual owners and managers on one hand and working people on the other. However, there are many sources of organizational conflicts as categorized by Jones and George [23] with each category having its unique characteristics as shown in figure 1.