Leadership in 2020:The highest performing banks in 2020 will differentiate through innovation. Many North American banks currently innovate, but not on a consistent basis across the organization.
By 2020, the industry leaders will separate themselves from the pack through continuous innovation across the enterprise. That means they will have the ideas, vision, and leadership to not only stay ahead of the market, but to actually reshape it, likely in the context of a broader value chain than envisioned today.