how to complain in a restaurant hello welcome to video job
0:05complaining about bad service of food in a restaurant is fraught with
0:08difficulties
0:09done badly it can ruin the mail if that thing you're complaining about hasn't
0:12already done so
0:13that help is at hand but this easy to follow no rage necessary guy to
0:17complaining
0:18that even the British should feel comfortable using step 1:
0:21you will need a sub-standard meal a snow will read waiter
0:26a little righteous indignation and a sprinkling attacked
0:30step 2 act immediately
0:33the key to successful complaining is to highlight the problem immediately
0:37thereby giving the rest on the opportunity to resolve the problem with
0:40minimum fuss
0:41don't wait in TVs in half with the notable meal of the bill to arrive to
0:45poison objection
0:46step 3: identify your ames
0:49think about what you hope to achieve by complaining
0:53wooden apology be enough would you like to feature paste
0:57or do you expect money of the bill if there is a high Tc
1:02you are likely to want replacement meal will probably just like to leave without
1:05being charged
1:06step for
1:09what can you expect make sure you suggested resolution matches your
1:13complaint
1:14it milieu aborted as well cooked and served as described on the menu
1:17but you just don't like it it's unreasonable to demand compensation
1:21however if you ask politely many restaurants will be happy to offer you
1:25know ten 10
1:26step 5: allergies and dislikes
1:29they're often greens guides on menus but to avoid problems is worth ten the way
1:33to have any allergies or aversions to take your ingredients while ordering
1:37if any the state ingredients and then present new meal he should complain
1:41and send it back leading step 6:
1:44contain rage you are less likely to get what you want by being rude or
1:48aggressive with the waiter
1:49discreetly column over explain the problem expressed her disappointment
1:54and ask them to resolve the situation step 7
1:57be asserted don't be shy you came from you to be cooked properly
2:01and to be weighted unofficially in politely if this isn't your experience
2:05than you are well within your rights to complain
2:07step 8: the next level if your concerns are not met with an acceptable
2:11resolution
2:12ask politely to see the manager explain the problem
2:15and state that you are not satisfied with how it's been resolved step 9
2:20tipping itself has been Paul reducing the table not lead when it all is a
2:25powerful way of expressing displeasure
2:27however if the food was a below standard but the way to did a good job of
2:31addressing your complaint by giving you a discount or compliment redish
2:34the tip is still appropriate step 10 outside help
2:38if after complaining to the weight and the manager he still feel like you've
2:41been pulled off
2:42it's time to take your campaigns to high authority contact your local consumer
2:47standards body for advice
2:48in the UK you can try the Citizens Advice Bureau
2:51or the Office of Fair Trading step 11
2:55illness if once you've left a restaurant you become ill from food poisoning the
2:59plea can be traced back to the restaurant
3:01used immediately reported to the Food Standards Agency or Department of Health
3:04everyone else's benefit as well as your aim
3:06step 12 compliment
3:10as important as it is to campaign something's gone wrong during a meal
3:13it's equally important to complement reward good or exceptional service
3:17whether it's good or bad feedback is often appreciated by managers as it
3:20offers them a real insight to the services they're providing
3:23say speak up and enjoy your meal done