Guest Privacy Ensured- Guest rooms
1. Each property must institute procedures and regularly assess the guest rooms to ensure guest privacy.
2. Any unauthorized visual access to any part of any guest room is a violation of guest privacy,
3. Chase ways (areas between two rooms) must be assessed for signs of unauthorized visual access to rooms.
4. The window covering must be able to be drawn fully closed.
5. A window or skylight must not have a clear glass that permits a clear view into the room from the property
or an adjacent building. Obscure glass is acceptable.
Point loss: 24
1. If any of the above criteria are not met, there is a 24 point loss per room.
Heating/Cooling Available Per Local Needs
1. Heating/cooling sufficient to maintain the room temperature between 18°C
and 26°C (65°F and 79°F) must be provided 24 hours daily.
2. Guest rooms must have individual controls to provide for guest controlled heating and cooling.
3. In certain locations where heating or cooling is not typically provided by local competing
hotels due to local climatic conditions, then heating or cooling shall not be required.
Point loss: 24
1. If any of the above criteria are not met, there is a 24–point loss per room.
High Speed Internet Access (HSIA)
1. Each hotel must provide High Speed Internet Access (HSIA) to its guests.
2. HSIA may be Broadband or Wireless Access.
3. HSIA must be available free of charge in a public area accessible by all registered guests
4. Minimum 256 Kbps uploading capacity (user to internet).
5. Minimum 512 Kbps downloading capacity (internet to user).
6. HSIA must be free of charge and available in 100% of guest rooms
7. Assessors are to test for reasonable speed. If there is a question about the speed of the uploading or
downloading capacity, technical help will need to be enlisted through the BWO office and/or BWI.
8. Waivers may be granted based on extenuating circumstances related to excessive costs, availability
and/or pre-existing long term contracts. However, contracts requiring charge for services will not
be g ranted a waiverif the contract was entered into after 01 January, 2007.
9. Wireless internet service must be provided in the lobby and breakfast room.
10. At least three hard wired HSIA access points must be provided – may be in guest rooms or in a public area.
11. If a user name or password is required for guests to access the internet
service, the log in credentials must be offered to each guest at check-in. Log in credentials must
be issued for the duration of the guest stay and must be valid for a minimum of 24 hours
without requiring the use of new log in credentials.
Point loss: 240
1. If any of the above criteria are not met, there is a 240-point loss.