In most cases, an office receptionist is the first person that the customers see when they come in to an office and also the first person that a caller would speak with if contacting the company by phone. Since the front-desk person is in such a highly visible position, it is important that they make a good impression and represent the company in a positive way. They are expected to be knowledgeable about the company and are often seen as a source of information for co-workers and customers.