The tangible elements of service provide clear evidence
of flexibility. Like all Four Seasons properties,
the F. S. George V is luxurious. However, in France the
first floor of the hotel is adorned with gilt and 17th
century tapestries. No other Four Seasons property is
decorated this way. The hotel elected to have a two-
Michelin-star restaurant, despite the challenges of
working with a famous chef in a country where there
may be no more distinguished form of celebrity. More
subtly, non-tangible elements of service quality
changed, requiring changes in policies. For example,
a coffee pot is never left on the table for guests to
help themselves. This change enables the hotel to
meet the standard for service set by a Four Seasons'
organizational value ("anticipatory") as interpreted
in France, where one should not have to pour coffee
oneself.