4. Service recipients, unlike consumers in the private sector, may have little or no option to use a different service provider or to withhold payment.
Stakeholders are therefore interested in issues such as (a) whether the planned outputs have been delivered and outcomes achieved, and (b) whether this has been done in an efficient, economic, effective, and equitable manner. They will also be interested in maintaining the entity’s capacity, as reflected, for example, in the entity’s financial performance and financial position at year end. Public sector entities should, therefore, be highly transparent, and provide high quality information about all aspects of performance
.