Dear All,
Regarding we are launching the project Lion Fast Services, for row number 6-9 have been created to seat assignment for this project so when staff see the seat map will found that seat show indicator dollar ($) symbol, it mean if staff click on that seat the system will be charged for Lion fast Services but at the current we found the problem about the system did not charge on the seat and passenger can proceed check-in via web check-in into seat 6-9 without any payment due to website still on process. For the temporary solving, check in staff (Controller) must block seat row no.6-9 everyday until website ready for sale lion fast service and for ticketing staff please see step by step as below :
1. Make a booking
2. Assign seat for lion fast services(if seat still block, controller will unblock )
3. Select at Fee/SVRC
4. Select Cancellation Fee for temporary EMD(S) for Lion Fast services
5. Update the amount into ancillary
6. Doing process issue EMD
7. Remark on EMD
8. Created SSR "CKIN" for Lion Fast Services
For more clearly, I've attached file for step how to do in the system.
Remark : We will update once this problem has been solved.
We do apologize for any inconvenience this may cause.
Dear All, Regarding we are launching the project Lion Fast Services, for row number 6-9 have been created to seat assignment for this project so when staff see the seat map will found that seat show indicator dollar ($) symbol, it mean if staff click on that seat the system will be charged for Lion fast Services but at the current we found the problem about the system did not charge on the seat and passenger can proceed check-in via web check-in into seat 6-9 without any payment due to website still on process. For the temporary solving, check in staff (Controller) must block seat row no.6-9 everyday until website ready for sale lion fast service and for ticketing staff please see step by step as below :1. Make a booking2. Assign seat for lion fast services(if seat still block, controller will unblock )3. Select at Fee/SVRC4. Select Cancellation Fee for temporary EMD(S) for Lion Fast services5. Update the amount into ancillary6. Doing process issue EMD7. Remark on EMD8. Created SSR "CKIN" for Lion Fast ServicesFor more clearly, I've attached file for step how to do in the system. Remark : We will update once this problem has been solved. We do apologize for any inconvenience this may cause.
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